General rental terms

Current edition dated 01.07.2026

Appendix No. 4 to the Vehicle Rental Agreement Without a Driver
Approved by Order of the Director of Ural Car Rental LLC
No. 1/07/26 dated July 1, 2026

General Rental Terms

1. Application and Subject Matter of the General Terms

1.1. Application of the General Terms

1.1.1. These General Rental Terms regulate the relationship between the Lessor and the Lessee during the performance and termination of the Vehicle Rental Agreement Without a Driver.

1.1.2. In performing the Rental Agreement, the Parties shall be guided by these General Terms, which form an integral part of the Rental Agreement.

1.1.3. In the event of any conflict between these General Terms and the Rental Agreement, these General Terms shall apply to the extent they do not contradict the Rental Agreement.

1.1.4. These General Terms apply to all branches and separate subdivisions of the Lessor, regardless of their location. All obligations under the Rental Agreement shall be performed by the relevant branch or separate subdivision through which the rental was arranged on the regional website.

1.2. Subject Matter of the General Terms

1.2.1. In accordance with these General Terms and the Rental Agreement, the Lessor undertakes to provide the Lessee, for a fee, with a vehicle for temporary possession and use without providing driving or technical operation services.

1.2.2. The vehicle is provided to the Lessee for non-commercial use.

1.2.3. Information about the vehicle provided for rent is specified in clause 2.1 of the Rental Agreement.

2. Term of the Rental Agreement

2.1. The Rental Agreement enters into force upon signing by the Parties and remains valid until the Parties have fully performed their obligations.

2.2. The rental period is calculated in accordance with clause 3.1 of the Rental Agreement. The Lessee may extend the rental period with the consent of the Lessor, provided that the additional rental time is paid in accordance with Section 4 of these General Terms. During the extension period, the vehicle remains in the temporary use of the Lessee and is not inspected by the Parties. Payment for additional rental time must be made in advance, before the end of the paid rental period. In case of late payment for additional rental time, the penalties specified in clause 4.4 of these General Terms shall apply.

2.3. The handover and return of the rented vehicle shall be documented by a Vehicle Handover and Return Certificate, which forms an appendix to the Rental Agreement and is signed by both Parties. If, at the end of the rental period, the Lessee is using a replacement vehicle, the Lessee shall return the vehicle under the Replacement Vehicle Handover and Return Certificate. The handover and return of the vehicle shall be carried out within the rental region through the relevant separate subdivision of the Lessor, whose address and contact details are specified on the regional website.

2.4. Upon termination of the Rental Agreement, no separate act of services rendered shall be issued. The rental service shall be deemed rendered on the basis of the Vehicle Handover and Return Certificate, or, if a replacement vehicle was used, the Replacement Vehicle Handover and Return Certificate, as well as payment documents.

3. Vehicle Handover and Return Procedure

3.1. Upon handover of the vehicle to the Lessee and upon its return to the Lessor, the Parties shall draw up a Handover and Return Certificate specifying the vehicle registration details, equipment, technical condition, body and interior condition, fuel level, list of documents transferred to the Lessee with the vehicle, odometer readings at the time of handover and return, and the time and place of handover. The Parties shall also inspect the vehicle and record the presence or absence of damage on all sides of the vehicle using photo and video recording by any digital device. If the Lessee does not have such photo and video materials, the Lessee shall be deprived of the right to dispute any related controversial situations. The Handover and Return Certificate is the mandatory and sole document confirming the handover and return of the vehicle. If the Lessee did not indicate any detected damage or missing property at the time of vehicle handover, no claims regarding such matters shall be accepted. By signing the Handover and Return Certificate, the Lessee confirms the condition of the vehicle and the presence of the property.

3.2. The vehicle shall be handed over to the Lessee and returned to the Lessor clean and with the same fuel level as recorded in the Handover and Return Certificate. If the vehicle is returned with a lower fuel level, the Lessee shall reimburse the Lessor for the costs of restoring the fuel level to that recorded in the Handover and Return Certificate. The amount of reimbursement shall be determined in accordance with the current Appendix No. 5 to the Rental Agreement, “Cost of Vehicle Repair, Additional Services and Equipment.” If the vehicle is returned dirty, the Lessee shall be liable for any damage discovered after the vehicle has been washed and shall also pay for vehicle washing and interior cleaning services in accordance with Appendix No. 5 to the Rental Agreement.

3.3. If it becomes necessary to replace the vehicle with a replacement vehicle in accordance with clause 5.1.4 of these General Terms, the Parties shall draw up a Replacement Vehicle Handover and Return Certificate.

3.4. The transfer by the Lessee to the Lessor of a vehicle that has become unusable, as well as the return by the Lessor to the Lessee of such vehicle after the reasons preventing its operation have been eliminated, shall be carried out under a Replacement Vehicle Handover and Return Certificate.

4. Payments and Settlements

4.1. Rental charges accrue from the date on which both Parties sign the Vehicle Handover and Return Certificate upon receipt of the vehicle by the Lessee and cease to accrue from the date on which both Parties sign the Vehicle Handover and Return Certificate, or the Replacement Vehicle Handover and Return Certificate, upon return of the vehicle by the Lessee.

4.2. The obligation to pay rental charges applies regardless of the Lessee’s actual use of the vehicle.

4.3. The rental fee is charged as a fixed amount in Russian rubles per one rental day in accordance with the current Price List, with which the Lessee is familiarized when signing the Rental Agreement. The rental fee shall be paid by the Lessee for the entire rental period no later than the time of receipt of the vehicle for use, by transfer to the Lessor’s bank account, cash payment to the Lessor’s cash desk, or payment by bank card.

4.4. If the Lessee exceeds the rental period specified in clause 3.1 of the Rental Agreement or any additional rental time paid by the Lessee, meaning late return of the vehicle, the Lessee shall pay:

half of the daily rental rate if the rental period is exceeded by up to and including three hours;
the full daily rental rate if the rental period is exceeded by more than three hours;
a penalty for late return of the vehicle in accordance with clause 5.2.18 of these General Terms.

4.5. In the event of early termination of the Rental Agreement at the initiative of the Lessee, a penalty equal to the cost of one rental day shall be charged, and the rental cost shall be recalculated based on the company’s approved rate for the actual days of vehicle use.

4.5.1. When recalculating the rental cost based on the company’s approved rate for the actual days of vehicle use, no additional payment by the Lessee shall be required.

4.5.2. In the event of early termination of the Rental Agreement at the initiative of the Lessee one day before the end of the rental period, no refund or recalculation of the remaining amount shall be made.

4.6. As security for the performance of obligations under the Rental Agreement, the Lessee shall provide a security payment, deposit or pledge, either in cash to the Lessor’s cash desk or by way of blocking an amount on a bank card. The amount depends on the make and model of the vehicle and other circumstances specified in the Price List. If the security payment is made in cash, the Lessee shall be issued a cash receipt confirming the Lessee’s acceptance of the deposit terms. If the security payment is provided by blocking an amount on a bank card, the Lessee shall provide the Lessor with a bank card for pre-authorization of the relevant amount.

4.7. The security payment shall be made in full as a single payment no later than the time of receipt of the vehicle for use and shall remain with the Lessor throughout the entire rental period.

4.8. The Lessor undertakes to return the security payment to the Lessee in full after the end of the rental period within the time limits specified in clauses 4.8.1 and 4.8.2 of these General Terms, except in the cases provided for in clauses 4.9 and 4.10 of these General Terms.

4.8.1. After the actual return of the vehicle from rental and signing of the Handover and Return Certificate, provided that the Lessee has duly performed their obligations under the Rental Agreement, the amount paid by the Lessee in cash as a security payment shall be returned to the Lessee within twenty (20) business days, less any bank commission charged for transferring the funds to the Lessee’s bank card.

4.8.2. After the actual return of the vehicle from rental and signing of the Handover and Return Certificate, provided that the Lessee has duly performed their obligations under the Rental Agreement, if the security payment was provided by pre-authorization of an amount on a bank card, the security payment shall be released automatically within the period established by the issuing bank. If automatic release of the funds does not occur, the Lessee must contact the issuing bank, meaning the credit institution that issued the bank card on which the pre-authorization was performed.

4.9. The Lessor may retain funds from the security payment if there is damage to the vehicle and/or if the condition and/or equipment of the rented vehicle does not correspond to the condition and/or equipment in which it was handed over to the Lessee under the Handover and Return Certificate.

4.10. If the Lessee breaches the Rental Agreement or these General Terms, or if the vehicle is returned in a condition different from that in which it was provided to the Lessee, the Lessor shall have the right, and the Lessee, by signing the Rental Agreement, gives consent, to unilaterally offset and retain the security payment, including amounts exceeding it, against any documented debt of the Lessee under the Rental Agreement, including but not limited to:

rental charges for the period of use of the vehicle after the expiry of the rental period;
contractual penalties, if provided for by the Rental Agreement;
fines for traffic violations and fines imposed by other state or competent authorities;
compensation for damage and other losses, including lost profit, caused to the vehicle, determined in accordance with clauses 6.2 and 6.3 of these General Terms;
comprehensive washing and fuel costs in accordance with clauses 5.2.19 and 3.2 of these General Terms;
other expenses related to the Lessee’s operation of the vehicle during the rental period, as well as a penalty for late return of the vehicle without agreement with the Lessor, as provided in clause 5.2.18 of these General Terms.

4.11. During the term of the Rental Agreement, the Lessee may purchase additional services provided for in Appendix No. 1 to these General Terms by signing an additional agreement.

4.12. If obligations under the Rental Agreement, including payment of rental charges, penalties, damage, provision of bank card details for deposit withdrawal and other obligations, are performed by a third party, the Lessor shall accept such performance if performance of the obligation has been assigned by the Lessee to such third party. By signing the Rental Agreement, the Lessee agrees that evidence of such assignment shall be the indication by the third party of the number or other details of the Rental Agreement in the payment document, and, in the case of provision of bank card details for deposit withdrawal, the Lessee’s signature in the Rental Agreement. The Lessee undertakes to compensate the Lessor for any losses related to any subsequent claims by the payer, being the third party, for refund of the paid amount.

4.13. Settlements between the Lessee and the Lessor shall be carried out through the legal entity, branch or separate subdivision of the Lessor on whose website the rental was arranged. The details of the relevant subdivision shall be specified in the Rental Agreement.

5. Rights and Obligations of the Parties

5.1. Obligations of the Lessor

The Lessor shall:

5.1.1. Provide the Lessee with a vehicle in a condition corresponding to the terms of the Rental Agreement and the intended use of the vehicle, together with all related documentation and accessories, in accordance with applicable technical safety requirements, including a compulsory motor third-party liability insurance policy.

5.1.2. At the request of the Lessee, issue an additional authorization for the right to drive the vehicle specified in clause 2.1 of the Rental Agreement to a third party. Such third party must meet the same age, qualification and other requirements as those imposed on the Lessee. The Lessee shall bear full financial liability to the Lessor, in accordance with the Rental Agreement and these General Terms, for all actions of the person to whom such additional authorization was issued at the Lessee’s request and for the consequences of that person’s actions.

5.1.3. In the presence of the Lessee, check the condition of the rented vehicle and familiarize the Lessee with the basic technical rules for its operation.

5.1.4. In the event of a vehicle malfunction caused by the fault of the Lessor, or in the event of scheduled technical or preventive maintenance or repair, replace the vehicle with a similar or other vehicle by agreement of the Parties, or recalculate the rental charge. When using a replacement vehicle, all terms and requirements of the Rental Agreement shall apply.

5.1.5. Carry out all necessary repairs of the vehicle, except in cases where the malfunction was caused by the Lessee, and perform timely preventive maintenance at its own expense.

5.1.6. Provide the Lessee, during the term of the Rental Agreement, with advisory and informational assistance on technical issues related to vehicle operation, as well as on conduct in emergency situations arising during vehicle use.

5.1.7. Provide the Lessee, during the term of the Rental Agreement, with advisory assistance on issues related to installation and operation of additional equipment.

5.2. Obligations of the Lessee

The Lessee shall:

5.2.1. Use the vehicle strictly in accordance with its intended purpose and characteristics. When driving the vehicle, comply with traffic rules and vehicle operating rules. Not drive the vehicle while under any form of alcohol, narcotic or toxic intoxication, or under the influence of medications contraindicated for driving. Not use the vehicle for towing other vehicles, driving with a trailer, off-road driving, participating in competitions or tests, or for driving instruction. The Lessee undertakes to comply with the applicable laws of the Russian Federation during the term of the Rental Agreement.

5.2.2. Not smoke inside the vehicle. Not transport animals in the vehicle without special cages or carriers. Not transport flammable items, toxic substances, or other items capable of damaging or spoiling the interior or leaving persistent odors in the vehicle. Not place advertisements, inscriptions, drawings or stickers inside or outside the vehicle. In case of breach of this clause, the Lessee shall pay the Lessor for comprehensive interior cleaning in accordance with the rates specified in Appendix No. 5 to the Rental Agreement within fifteen (15) calendar days from the return or repossession of the vehicle.

5.2.3. Not assign rights or obligations under the Agreement to third parties, not sublease the vehicle, and not enter into transportation agreements with third parties involving the use of the rented vehicle. Not transfer the right to drive the vehicle to third parties, except for persons to whom the Lessor has issued an additional authorization in accordance with clause 5.1.2 of these General Terms.

5.2.4. Operate the vehicle only on public roads with hard surface pavement, including asphalt or concrete.

5.2.5. Use the vehicle within the regions of the Russian Federation specified in clause 6.1 of the Rental Agreement. Leaving the territory of the Russian Federation is permitted only if the Parties sign an additional agreement. Monitoring is carried out by GPS/GLONASS systems.

5.2.5.1. If the Lessee leaves the regions of the Russian Federation specified in clause 6.1 of the Rental Agreement, the Lessee shall pay the Lessor a penalty of RUB 50,000. This amount shall be paid by the Lessee within fifteen (15) calendar days from the date the Lessor presents the relevant demand. The demand shall be deemed presented from the moment the Lessor sends an SMS message to the Lessee’s phone number specified in clause 8 of the Rental Agreement, sends an email to the email address specified in clause 8 of the Rental Agreement, or sends a message via messenger. The message shall be deemed delivered from the moment it is sent to the latest contact details provided by the Lessee.

5.2.5.2. If the Lessee leaves the territory of the Russian Federation without signing an additional agreement, the Lessee shall pay the Lessor a penalty of RUB 200,000. This amount shall be paid by the Lessee within fifteen (15) calendar days from the date the Lessor presents the relevant demand. The demand shall be deemed presented from the moment the Lessor sends an SMS message to the Lessee’s phone number specified in clause 8 of the Rental Agreement, sends an email to the email address specified in clause 8 of the Rental Agreement, or sends a message via messenger. The message shall be deemed delivered from the moment it is sent to the latest contact details provided by the Lessee.

5.2.6. Use the type and grade of fuel specified in the Vehicle Handover and Return Certificate.

5.2.7. Treat the vehicle with care, exercising the necessary diligence and caution to maintain its proper technical condition and appearance.

5.2.8. Not leave registration documents or ignition keys in the vehicle. In case of loss or failure to return, including retention upon vehicle return or forced repossession, of registration documents, other documents necessary for vehicle operation, or ignition keys, regardless of the Lessee’s fault, the Lessee shall reimburse the Lessor for all costs of their restoration in accordance with the rates specified in Appendix No. 5 to the Rental Agreement, including lost profit caused by forced vehicle downtime.

5.2.9. During nighttime, keep the vehicle at organized parking facilities.

5.2.10. Bear expenses arising in connection with vehicle operation, including fuel, tire fitting, vehicle washing, washer fluid, parking fees, toll road fees, and transportation of a defective vehicle to the Lessor’s service station.

5.2.10.1. The Lessee shall be liable for violations of traffic rules and administrative offenses in the field of environmental protection and natural resource use, as well as in the field of urban improvement, and shall pay fines for such offenses, including fines recorded by special technical means.

5.2.10.2. If the Lessee receives a fine from traffic police or other competent authorities, the Lessee shall pay it independently. If the violation is recorded by automatic technical means with photo, video or filming functions, the fine is issued for the vehicle rather than the driver. The Lessee shall receive a violation notice and payment request from the Lessor by SMS to the Lessee’s phone number specified in clause 8 of the Rental Agreement, by email to the email address specified in clause 8 of the Rental Agreement, or via messenger. The message shall be deemed delivered from the moment it is sent to the latest contact details provided by the Lessee. After paying the fine, the Lessee must send the receipt to info@autopilot.rent. The discounted payment period shall not apply to repeated violations committed using the rented vehicle. If the Lessee receives a fine for the first time but previous lessees of the same vehicle have violated traffic rules, the fine may be treated as repeated and without discount. Responsibility for paying such repeated fine shall be borne by the current Lessee.

5.2.11. Provide the vehicle to the Lessor for preventive maintenance after thirty (30) calendar days of operation or after 5,000 kilometers from the start of the rental period, whichever occurs first.

5.2.12. Conduct a daily inspection of the vehicle in accordance with its operating rules and immediately notify the Lessor of all detected malfunctions.

5.2.13. In the event of a road traffic accident, the Lessee shall take the measures and perform the obligations provided for by the Traffic Rules of the Russian Federation, take the necessary measures to reduce possible losses from the incident, record the names and addresses of witnesses, and take measures to properly document the incident. The Lessee shall then provide the Lessor, within three (3) business days, with the original documents confirming the occurrence of the accident and its consequences, including the circumstances. The Lessee is prohibited from documenting a road traffic accident without notifying the traffic police, including by executing a European Accident Statement with another participant or participants. Detailed instructions on the Lessee’s actions in case of an accident are available on the Lessor’s website.

5.2.14. In the event of any other case of damage, total loss or destruction of the rented vehicle, the Lessee must officially contact the relevant authorities and obtain documents confirming the event, including traffic police, police, fire supervision authorities and other competent bodies.

5.2.14.1. In the event of disappearance of the vehicle or damage caused by unlawful actions of third parties, the Lessee shall, under all circumstances:

immediately contact the police at the place of occurrence of the event and notify the Lessor;
obtain a police notification slip;
obtain a certified copy of the decision to initiate a criminal case or a decision refusing to initiate a criminal case, and a certificate listing the damage caused to the vehicle;
within ten (10) days, unless another period is established for obtaining the necessary documents, provide the Lessor with original documents confirming the occurrence of the event and its consequences, including the circumstances;
in the event of disappearance of the vehicle, provide the Lessor with the vehicle registration certificate, keys and alarm key fobs.

5.2.14.2. If the vehicle is damaged as a result of fire, explosion, natural emergency, falling foreign objects or damage caused by animals, the Lessee shall immediately notify the Lessor and provide all necessary documents prepared in accordance with the legislation of the Russian Federation confirming the relevant facts.

5.2.15. Fully compensate damage caused during operation of the rented vehicle by the Lessee to third parties if the vehicle owner is obliged to compensate damage in excess of the liability limit established by compulsory motor third-party liability insurance legislation. If injured parties file claims in court, the Lessee shall also bear possible court costs.

5.2.16. Not repair the rented vehicle independently or with the involvement of third parties. Immediately contact the Lessor’s technical support service in the event of any vehicle malfunction. If it is impossible to continue driving, take measures to transport the vehicle to the Lessor’s service station. If a technical malfunction occurs outside the region of the Russian Federation specified in clause 6.1 of the Rental Agreement, the Lessee must contact the nearest certified service center as instructed by the Lessor. The Lessor shall compensate repair costs only if a work order and cash receipt are provided and properly issued, and only if the malfunction was not caused by the Lessee. Replacement of parts, components and assemblies of the vehicle may be carried out only with the Lessor’s permission. The Lessee must provide the failed parts to the Lessor upon return of the vehicle.

5.2.17. The Lessee may not replace assemblies, units or parts of the rented vehicle, except in the case described in clause 5.2.16 of these General Terms, or make changes to the interior or exterior of the vehicle.

5.2.18. At the end of the rental period, return the vehicle in the same condition and equipment in which it was handed over to the Lessee under the Handover and Return Certificate, without deterioration of consumer qualities or appearance. If the vehicle is not returned at the end of the rental period, the Lessee shall pay a penalty equal to the security payment and shall lose the right to possess the vehicle; such actions may be qualified under Article 166 of the Criminal Code of the Russian Federation as unlawful taking of a vehicle without intent to steal.

5.2.19. At the end of the rental period, return the vehicle clean or pay for comprehensive vehicle washing in the amount specified in Appendix No. 5 to the Rental Agreement. If the Lessee breaches clause 3.2 of these General Terms, or if hidden damage is discovered, the Lessor may make claims after discovering new damage within three (3) business days from acceptance of the vehicle. The Lessee shall be notified of newly discovered damage by SMS to the number specified in clause 8 of the Rental Agreement, by email to the email address specified in clause 8 of the Rental Agreement, or via messenger. The message shall be deemed delivered from the moment it is sent to the latest contact details provided by the Lessee. If the Lessee does not arrive within three (3) days from the date the message is sent to inspect the vehicle, the detected damage shall be recorded by the Lessor in the Handover and Return Certificate unilaterally, and an invoice shall be issued to the Lessee.

5.2.20. In the event of vehicle towing during the rental period, immediately notify the Lessor by the phone number specified in the Rental Agreement and take all necessary actions to return the vehicle from the impound lot. All expenses related to vehicle towing shall be fully borne by the Lessee and shall not be compensated by the Lessor.

5.2.21. In the event of a change of the Lessee’s phone number and/or other data or details specified in the Rental Agreement, notify the Lessor by email at info@autopilot.rent, followed by written notice sent by registered mail with inventory of enclosure to the address specified by the Lessor. Until the Lessor receives updated data from the Lessee, the Lessor shall perform the Rental Agreement based on the Lessee’s data available to the Lessor. All risks associated with the Lessee’s failure to notify the Lessor of a change in data shall be borne by the Lessee.

6. Liability of the Parties

6.1. The Lessor shall be responsible for the proper technical condition and equipment of the vehicle at the time of its handover to the Lessee, and for the compliance of the documents provided with the vehicle with applicable law.

6.2. The Lessee shall be responsible for the safekeeping of the vehicle, the property and documents provided with it throughout the entire rental period.

6.2.1. If the vehicle is returned after the expiry of the rental period or early in a condition different from that in which it was provided to the Lessee, or if the vehicle is not returned due to loss or destruction caused by the Lessee, mutual fault, or where the liable person is not identified, the Lessee shall bear the following financial liability:

if the damage to the vehicle does not exceed the deductible specified in clause 6.2 of the Rental Agreement, the Lessee shall compensate the actual amount of damage;
if the damage to the vehicle exceeds the deductible specified in clause 6.2 of the Rental Agreement, the Lessee shall pay an amount equal to the deductible;
if the vehicle is completely lost, or if restoration repair is deemed economically unreasonable by appraisal, the Lessee shall compensate the damage in full.

For the purposes of the Rental Agreement, “Deductible” is not equivalent to the deductible used in insurance law or franchising law. Deductible means the part of losses that must be compensated by the Lessee. The deductible amount is specified in the Rental Agreement. The deductible limits the Lessee’s obligation to compensate damage in full and allows the Lessee to compensate only part of the losses.

6.2.2. If the vehicle is returned after the expiry of the rental period or early in a condition different from that in which it was provided to the Lessee, or if the vehicle is not returned due to loss or destruction, the Lessee shall compensate damage in full, regardless of fault, if the Lessee:

failed to provide, within three (3) business days, all required documents confirming the event as a result of which the vehicle was damaged, destroyed or lost;
caused damage to the vehicle interior, suspension elements, glass, rims or tires, except for natural tire wear;
caused a vehicle malfunction by failing to provide the vehicle for scheduled maintenance;
unauthorizedly replaced vehicle units, parts or assemblies;
caused loss, destruction or damage to the vehicle outside the territory of the Russian Federation;
allowed the vehicle to fall through ice while driving on ice crossings where movement is prohibited or not authorized by competent authorities;
fled the scene of an accident;
drove the vehicle while intoxicated or under the influence of medications contraindicated for driving, or refused to undergo medical examination;
used the vehicle outside public roads;
transferred control of the vehicle to another person, except for authorized additional drivers;
caused loss, destruction or damage to the vehicle as a result of intentional, fraudulent, reckless or negligent acts or omissions, except for road traffic accidents.

6.3. In addition to compensating the damage incurred by the Lessor, the Lessee shall compensate lost profit in the form of payment for the forced downtime of the vehicle required to fully restore it to the condition in which it was provided to the Lessee. In the event of loss or total destruction of the vehicle, downtime shall be calculated from the date of expiry of the rental period until the date the Lessee compensates the full or partial value of the vehicle, unless otherwise agreed by the Parties.

6.4. In the event of vehicle damage, the amount of repair costs to be compensated shall be determined in accordance with applicable Russian law or Appendix No. 5 to the Rental Agreement. In the event of loss or destruction of the vehicle, compensation shall be equal to the market value of the vehicle as of the date of loss or destruction.

6.5. Damage under clause 6.2 of these General Terms, as well as debts, penalties, payments and expenses arising under clauses 5.2.2, 5.2.5, 5.2.8, 5.2.10, 5.2.10.1, 5.2.10.2, 5.2.18, 5.2.19, 4.5, 4.4, 4.3, 3.2 and 2.2 of these General Terms, shall be paid or compensated within fifteen (15) calendar days from the date they arise, unless another term is agreed by the Parties. Rental payment debt arises upon return of the vehicle.

6.6. In case of breach of clause 6.5 of these General Terms, the Lessee shall pay a penalty of one percent (1%) of the amount of damage, penalty or debt for each day of delay.

6.7. Any debt of the Lessee arising from non-performance or improper performance of obligations under the Rental Agreement may be recovered through order proceedings in accordance with Chapter 11 of the Civil Procedure Code of the Russian Federation.

6.8. The Lessee shall not bear financial liability if the vehicle damage was not caused by the Lessee, the insured event was properly documented by competent authorities, and the liable person has been identified.

6.9. All financial obligations of the Lessee shall be performed in favor of the Lessor’s branch or separate subdivision specified in the Rental Agreement or on the website through which the rental was arranged.

7. Procedure for Amendment and Termination of the Rental Agreement

7.1. The Lessor may unilaterally terminate the Rental Agreement and demand immediate return of the vehicle in the following cases:

7.1.1. The Lessee breaches the Rental Agreement or these General Terms in a manner that clearly requires repair or other actions to restore the vehicle to its original condition, and the cost of such work exceeds the security deposit.

7.1.2. The Lessee fails to provide the vehicle for scheduled maintenance within the period established by clause 5.2.11 of these General Terms.

7.1.3. Despite warnings from the Lessor, the Lessee continues to breach the Rental Agreement or these General Terms and creates a risk of damage to or loss of the vehicle.

7.1.4. At any time, with three (3) hours’ prior notice to the Lessee and full refund of payment for the unused rental period.

7.2. The Agreement shall be deemed terminated upon the expiry of three (3) hours from the moment the Lessor notifies the Lessee by SMS, email or messenger using the contact details specified in the Rental Agreement. The message shall be deemed delivered from the moment it is sent to the latest contact details provided by the Lessee. The Lessee must immediately, and in any case within no more than thirty (30) minutes, contact the Lessor and agree on the time for handover of the vehicle, which in any case shall not exceed three (3) hours from the moment the message is sent.

7.3. The Lessee may terminate the Rental Agreement at any time. The Lessee must notify the Lessor of termination one day before the proposed termination date. The termination date at the Lessee’s initiative shall be the day following receipt by the Lessor of such notice, whether delivered in person, by letter, SMS or email to the official email address of the Lessor specified in the Rental Agreement.

7.4. The Lessee may immediately return the vehicle and unilaterally terminate the Rental Agreement if:

7.4.1. The vehicle provided to the Lessee has defects preventing its use, which were not disclosed by the Lessor when entering into the Rental Agreement, were not known to the Lessee in advance, and could not have been discovered during inspection of the vehicle upon conclusion of the Rental Agreement.

7.4.2. Due to circumstances beyond the Lessee’s control, the vehicle becomes unsuitable for further use.

7.5. After termination of the Rental Agreement, the Lessor has the right to repossess the vehicle, including forcibly. If the Lessee obstructs repossession in any way, including where, in the Lessor’s opinion, there is a risk that the vehicle may be concealed by the Lessee or third parties, the Lessor may, immediately after termination of the Rental Agreement, take possession of and repossess the vehicle at the Lessee’s expense, with all risks related to repossession borne by the Lessee.

7.6. Termination of the Rental Agreement shall not terminate the Lessee’s obligations that arose during performance of the Rental Agreement, including obligations under clauses 6.5 and 6.6 of these General Terms relating to compensation for damage, payment of rental charges, penalties, late payment penalties, lost profit and other amounts.

8. Additional Services

8.1. The Lessee may use additional services provided by the Lessor by paying their cost in accordance with the rates specified in the Lessor’s Price List. All additional services are listed in Appendix No. 1 to these General Terms.

8.2. If one or more additional services listed in Appendix No. 1 to these General Terms are selected, the Parties shall sign an additional agreement to the Rental Agreement.

8.3. The cost of each additional service is established in the Price List. The cost shall be paid by the Lessee in the manner and within the terms specified in Section 4 of these General Terms.

8.4. In case of breach of the terms of use of an additional service, or breach of the Rental Agreement, the Lessee shall be liable in the manner and within the terms provided by Section 6 of these General Terms.

9. Force Majeure

9.1. The Parties shall be released from liability for partial or complete non-performance of obligations under the Rental Agreement if such non-performance results from force majeure, including fire, flood, earthquake, sabotage, military actions and other circumstances, provided that such circumstances directly affected the performance of contractual obligations.

9.2. Upon occurrence of the circumstances specified in clause 9.1, each Party shall promptly notify the other Party in writing using the contact details specified in the Rental Agreement. The notice shall contain information about the nature of the circumstances and official documents confirming their existence.

9.3. Upon occurrence of the circumstances specified in clause 9.1, the term for performance of obligations under the Rental Agreement shall be extended proportionally to the duration of such circumstances and their consequences.

9.4. If the circumstances specified in clause 9.1 and their consequences continue for more than one month, the Parties shall conduct additional negotiations to identify acceptable alternative methods of performance.

10. Booking Cancellation Procedure

10.1. In case of cancellation of an advance booking, depending on the date of commencement of the rental period, the Lessee shall pay penalties. The amount of such penalties may range from fifteen percent (15%) to one hundred percent (100%) of the payment made for the booking.

10.2. If payment was made on the website by bank card or in cash to the Lessor’s cash desk, the cancellation penalties shall be:

forty-eight (48) hours before the rental start date — fifteen percent (15%) of the paid amount;
twelve (12) hours before the rental start date — fifty percent (50%) of the paid amount;
less than twelve (12) hours before the rental start date — one hundred percent (100%) of the paid amount.

10.3. If payment for the booking was made by bank transfer, the Lessee shall pay a service fee of RUB 150 for the bank transfer.

11. Final Provisions

11.1. In matters not regulated by the Rental Agreement and these General Terms, the Parties shall be guided by the applicable legislation of the Russian Federation. These General Terms apply to all branches and separate subdivisions of the Lessor, as well as to all websites through which vehicle rental is arranged. The Rental Agreement is concluded on behalf of and in the interests of the subdivision through whose website the rental was arranged.

11.2. In the event of disputes, the Parties shall seek to resolve them through negotiations. If disputes cannot be resolved through negotiations or pre-trial procedure, they shall be resolved in accordance with applicable law. Acceptable evidence includes the Rental Agreement with appendices and additional agreements, photo and video materials, telematics data, GPS/GLONASS data, mobile application and personal account data, event logs, correspondence by SMS, MAX and other messengers, email, push notifications, payment system documents and other evidence.

11.3. By signing the Rental Agreement, the Lessee consents to the processing of personal data, including collection, systematization, accumulation, storage, clarification, supplementation, provision, use, dissemination and destruction of personal data, for the purpose of performing the Rental Agreement in accordance with Federal Law No. 152-FZ “On Personal Data.” The Lessee also consents to the transfer of personal data to competent authorities authorized to bring individuals to administrative or criminal liability, including the Ministry of Internal Affairs, traffic police, courts and other competent authorities of the Russian Federation.

11.4. By signing the Rental Agreement, the Parties confirm that the email addresses, phone numbers, residential and registration addresses of the Lessee, and the legal address of the Lessor specified in the Rental Agreement belong to the Parties, and sending messages or letters to them constitutes proper notice. The risk of failure to read or receive messages or letters shall be borne by the addressee. If a letter sent to a postal address is not received by the addressee, the Party shall be deemed duly notified from the moment of refusal to accept the letter or from the moment the postal storage period expires.

11.5. The Lessee must be personally present when entering into the Rental Agreement and must provide original documents: passport and driving license.

11.6. Document exchange between the Parties under the Rental Agreement may be carried out by sending scanned copies of documents by email or via messengers specified in the Rental Agreement. The Parties acknowledge that documents sent by email or via messengers are proper documents and may be used as evidence in court. The Parties shall not be liable for delayed delivery of a message sent from a Party’s email address if such delay results from malfunction of communication systems, acts or omissions of internet service providers or related service providers, or force majeure.

If a Party changes its email address, it shall notify the other Party at least two (2) business days before such change in one of the following ways:

by sending a message from the email address to be changed, specifying the new email address and the date from which it will apply;
by sending a written notice of change of email address signed by an authorized person, specifying the new email address and the date from which it will apply.

By signing the Rental Agreement, the Parties confirm that the email address or addresses specified in the Rental Agreement belong to the Parties, and sending messages to any such email address constitutes a proper basis for the creation, amendment or termination of rights and obligations specified in or arising from such message, provided that such creation, amendment or termination is provided for by the Agreement.

11.7. The rules on renewal of a lease agreement for an indefinite term and on the lessee’s pre-emptive right to conclude a lease agreement for a new term, as provided by Article 621 of the Civil Code of the Russian Federation, shall not apply to the Rental Agreement.

11.8. Non-performance or improper performance of the Rental Agreement shall constitute grounds for undisputed recovery of funds from the Lessee in favor of the Lessor.

Appendix No. 1 to the General Rental Terms

List of Additional Services to the Vehicle Rental Agreement Without a Driver

1. Additional services under the Rental Agreement include services aimed at expanding additional guarantees for the Lessee during vehicle operation, reducing liability in cases of damage, destruction or loss of the vehicle, and ensuring safer vehicle operation.

2. Additional services may be purchased by the Lessee either as a package, such as Extended Risk Coverage, or separately.

3. The Lessee may purchase the following additional services:

3.1. Standard Risk Coverage

Standard Risk Coverage includes:

reduction of the deductible provided for in clause 6.2.1 of the General Rental Terms by fifty percent (50%);
extended roadside assistance, including operational support in non-standard road situations such as towing, jump-start, wheel replacement and similar cases, even if such cases are not covered by the basic insurance agreement.

Conditions of application:

the service applies only in the absence of gross violations of the rental terms listed in clause 6.2.2 of the General Rental Terms, including driving while intoxicated, leaving the permitted territory without approval, transferring the vehicle to third parties, and other violations;
damage to suspension components is not covered;
in such cases, the Lessee bears full financial liability established by the Rental Agreement and applicable Russian law.

3.2. Extended Roadside Assistance

This service includes assistance in any non-standard situation, even if such situation is not covered by the basic insurance agreement, including:

low fuel level;
discharged battery;
wheel replacement;
road accident;
keys locked inside the vehicle.

The service price includes the call-out and any work performed.

The service price does not include:

the cost of any items required to repair the vehicle, such as fuel, tires or other spare parts;
any expenses incurred in transporting the Lessee and/or passengers to another rental location.

If this service is selected and a situation requiring assistance occurs, the Lessee must contact the Lessor to agree on the time and place of assistance. The Lessee must wait for the Lessor’s representative or another authorized person capable of providing such assistance. If the vehicle is left unattended, the Lessee shall be liable for loss, damage or any other harm caused to the vehicle and its components in accordance with clause 6.2.2 of the General Rental Terms.

3.3. Extended Risk Coverage

Extended Risk Coverage includes:

cancellation of the deductible provided for in clause 6.2.1 of the General Rental Terms.

This service applies only in the absence of gross violations of the Vehicle Rental Agreement specified in clause 6.2.2 of the General Rental Terms.

Damage to suspension components is excluded from liability waiver.

In such case, the Lessee shall fully compensate losses established by the Rental Agreement and the Civil Code of the Russian Federation.

Extended Risk Coverage also includes:

extended roadside assistance;
reduced liability risk for damage to glass elements, tires and rims.

3.4. Reduced Liability for Damage to Glass Elements, Tires and Rims

When this service is added, the Lessee is released from financial liability for:

chips or damage to the windshield, side glass and door glass of the vehicle;
cuts, sidewall cuts or loss of vehicle tires;
dents, scratches, cracks or loss of vehicle rims.

This service provides exemption from liability for damage to the windshield, side glass and door glass in the amount of their cost and replacement work, as well as exemption from liability for damage to or loss of tires and rims.

The exemption does not apply in the following cases:

intentional damage to glass elements, tires or rims;
breach of clauses 5.2.1, 5.2.3, 5.2.4, 5.2.7 or 5.2.9 of the General Rental Terms;
breach of incident reporting procedures under clauses 5.2.13 and 5.2.14 of the General Rental Terms.

In such cases, the Lessee shall fully compensate losses established by the Rental Agreement and the Civil Code of the Russian Federation.

3.5. Vehicle Delivery

This service allows the Lessee to receive and return the vehicle at the locations listed in the Price List. Under this service, the vehicle will be delivered to or collected from the address specified by the Lessee.

When selecting this service, the Lessee must have all documents required to receive the vehicle, including original passport and driving license. For legal entities, a power of attorney from the organization certified by the company seal and signed by the manager may also be required. The Lessee must be present at the delivery location during the agreed time period.

3.6. One-Way Rental

This service allows the Lessee to use the vehicle to travel to another location and return the vehicle to the person and at the place agreed in advance by the Parties.

If the vehicle needs to be returned to another address and this decision is made during the rental period, the Lessor reserves the right to charge a one-way rental fee in accordance with the Price List on the vehicle return date.

If this service is selected, the Lessee must contact the Lessor in advance, before arriving at the destination, to agree on the time and place of vehicle return. The Lessee must wait for the Lessor’s representative. If the vehicle is left unattended, the Lessee shall be liable for loss, damage or any other harm caused to the vehicle and its components in accordance with Section 6 of the General Rental Terms.

3.7. After-Hours Vehicle Return

This service allows the Lessee to return the vehicle outside business hours. For this purpose, the Lessee must agree in advance with the Lessor on the place, date and time of return.

3.8. Refueling Service / Full Tank

Under the Rental Agreement, the Lessee must return the vehicle with a full fuel tank. This service allows the Lessee to return the vehicle with a non-full or empty fuel tank, provided that the Lessee pays for the service upon receiving the vehicle in accordance with the Price List applicable to the relevant make and model.

If the vehicle is returned with a full fuel tank, the Lessor shall refund the cost of this service. If the vehicle is returned with a non-full fuel tank, the cost of this service shall not be refunded.

3.9. Additional Driver

This service allows the Lessee to transfer the right to drive the vehicle to another driver, subject to compliance with clause 5.1.2 of the General Rental Terms. The Lessee remains fully financially liable for the vehicle and for all actions of the additional driver.

The Lessee’s risk coverage terms shall apply to all drivers specified in the Rental Agreement. The Lessee must independently inform the additional driver of the terms of the Rental Agreement and the rules for its performance.

The Lessee shall be responsible for ensuring compliance with the Rental Agreement by any additional drivers authorized under clause 5.1.2 of the General Rental Terms, as well as by passengers allowed by the Lessee to be in the vehicle. The Lessee shall be liable for any expenses and charges incurred by the Lessor due to non-compliance with these terms by an additional driver or passenger.

3.10. Vehicle Washing

Under the Rental Agreement, the Lessee must return the vehicle clean. This additional service allows the Lessee to return the vehicle without washing it. The cost of this service does not include vehicle cleaning services.

3.11. Travel Outside the Region or Outside the Russian Federation

Under the Rental Agreement, travel outside the designated region of the Russian Federation and travel outside the Russian Federation are prohibited.

If necessary, the Lessee may purchase a service allowing travel to another region or outside the Russian Federation in accordance with the Price List.

If the Lessee did not use the travel-outside-region service, the amount paid for this service may be refunded, provided that the Lessee submits an application stating the reason for non-use of the service and the Parties terminate the additional agreement for this service. The funds shall be returned no later than the term specified in the agreement on termination of the additional agreement for this service.

3.12. Mileage Limitation

Under the Rental Agreement, the vehicle is provided for the rental period without mileage limitation.

By purchasing this service, the Lessee confirms a mileage limitation of one hundred (100) kilometers per day. In this case, the Lessee receives a five percent (5%) discount on the rental price.

If the mileage limit of one hundred (100) kilometers per day is exceeded, each additional kilometer shall be charged separately depending on the vehicle category in accordance with the current Appendix No. 5 to the Rental Agreement.

3.13. Long-Term Rental

This service allows the Lessee to rent a vehicle for a long-term period of one month or more, with mandatory prepayment of at least one month of rental and subsequent periods if the rental period exceeds one month.

When this service is used, the daily rental rate is discounted. The long-term rental rate is specified in the Price List.

This service includes a mileage limitation of no more than three thousand (3,000) kilometers per month. If the mileage limit of three thousand (3,000) kilometers per month is exceeded, each additional kilometer shall be charged separately depending on the vehicle category in accordance with the current Appendix No. 5 to the Rental Agreement.

3.14. Young Driver

This service reduces the minimum driving experience requirement.

When this service is added, the Lessee may rent a vehicle with reduced minimum driving experience. The minimum driving experience requirement with the Young Driver service and the cost of the service depend on the selected vehicle make and model and are specified in Appendix No. 2 to the Rental Agreement.